Starbucks Reverts to Manual Processes After Ransomware Attack
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Starbucks faces operational challenges due to Blue Yonder ransomware attack. A ransomware attack on Blue Yonder, a key supply chain management software provider, has forced Starbucks to revert to manual processes for employee scheduling and payroll since November 21, 2024. While customer service remains unaffected, store managers are now tracking hours using pen and paper due to disruptions in back-end systems. The attack has also impacted major UK retailers like Morrisons and Sainsbury’s, although they have backup systems in place. Blue Yonder is working with external cybersecurity firms to recover, but has not provided a timeline for restoring services. This incident underscores the vulnerability of supply chain systems, particularly during the holiday season, and adds pressure on Starbucks’ new CEO, Brian Niccol, amid ongoing sales declines.