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User Concerns in AI Health Chatbots: Security and Privacy Issues

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🤖🔍 User Concerns in AI Health Chatbots Highlight Security and Privacy Issues. A recent study examined user reviews of AI-powered health chatbots, focusing on security and privacy concerns. Utilizing automated methods like BART and Gemini GenAI, the research found that while Gemini’s classification of security privacy-related issues was comparable to manual analysis, both methods struggled with misclassifying unrelated problems. Key user concerns identified included data collection practices, potential misuse of data, and a lack of transparency and consent. The findings underscore the importance of enhancing user trust through rigorous audits and clear communication strategies, providing essential insights for developers to improve security and privacy practices in AI health applications.

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